[Richard Urwin <richard@xxxxxxxxxxxxxxx>]

Thanks for the feedback, I'm glad we were able to help.


On Friday 23 May 2003 5:59 pm, Mark Holloway wrote:
>...
> and I really felt I was looking at the
> root of the data as opposed to relying on an "expert" system which can
> report false positives, since the expert is only as good as the thresholds
> it's configured with.
> ...

In my view expert systems may help point the finger initially, but you still 
need to work out what they are pointing it at.
"Delayed ack" might be a good description of a symptom, but it doesn't help 
diagnose the fault much; you can't just replace the "ack unit" and get a 
working system. In fact in this case, although the ack times were what clued 
me in, they were the one thing that the AS400 was doing right.

-- 
Richard Urwin